Warranty Service:
- 1 Year warranty service for Sony Audio, Voice Recorder, Walkman, Sony RME & Philips Mobile Accessories
- 2 Years warranty service for Philips Audio & Philips Hue

Terms & Conditions of Warranty :
Please retain the purchase receipt with chop and the original unit packaging as proof of purchase from all Our Authorized stores & dealers. Warranty will be counted from the date of purchase. If the customer cannot show its purchase receipt and packaging, warranty will be rejected.
Warranty is only valid for purchase in Indonesia (no international warranty)

This warranty will be void if the unit is defect caused by
(1) A state of force / force majeure, accident, misuse, or for commercial purposes which the product has been modified
(2) Use of an inappropriate maintenance of the product, as well as negligent maintenance of the product (with liquids chemical/water which causes corrosion)
(3) Connectivity electrical currents that not appropriate or
(4) Repair is not performed by the Our Authorized Service Center.

When customer finds that his/her unit is defective, he/she can bring his/her units to the nearest Sony Authorized Service Center.

If the ‘defective’ product has been discontinued and is no longer stocked anymore in the stores, PT ANP reserves the right to replace it with similar value product.

Sony Indonesia will not issue any warranty card and you do not need to register the warranty online as there is no serial number on Sony MDR products. Every ‘defective’ product will be replaced, and there will be no refund; unless in special circumstances. Other situations will be handled case by case basis.

How to fill up the Sony's Warranty Registration Form :

1. At the point of purchase, please make sure the Warranty Card of your Sony product is stamped by the Dealer.
2. On the box of every Sony product is a sticker label. Make sure the printed Model No. on the sticker is the same as the product you’re buying. Take note of the Bar Code on the sticker (it’s the line of numbers that start with S01-xxxxxxx-x)
3. Fill up the Warranty Card and make sure you mail it within 7 days. For the Serial No.field, use the Bar Code found on the sticker.
4. If you already have a Customer Identity Number (My Sony No.), please fill it in.
   If you do not have a Customer Identity Number (My Sony No.), you will receive one soon after registration. If you do not receive one, please call Sony Customer Information Center for it.
5. Cut or tear the Warranty Card along the perforated line. Keep the top portion. Place the bottom portion in a stamped envelope or (PT. Sony Indonesia postage-paid envelope) and mail it to Sony Indonesia.
6. When your membership for My Sony has been processed, you will receive notification by mail regarding your ID number information to your address.

Philips & Sony Authorized Service Center :
Ruko Harco Mangga Dua I-5, Sawah Besar, Central Jakarta, 10730 - DKI Jakarta
Phone : 021-6124299
Email : claimservice@anp-indonesia.com
Operational Hours : 09.00-18.00 (Mon-Fri)

Sony Service Center :

Operational Hours : 08.00-19.00 WIB (Jakarta Time) Mon–Sun (except public holidays).